Junior Technical Account Manager, Linux

Role Overview

• You’ll participate in the FASTER Program, a comprehensive 12-month onboarding and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel.
• You'll gain hands-on experience with Red Hat's portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one.
• Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services.
• Build a strong support network of your Peers, Manager, Mentor, and other Red Hatters within and outside of your team.
• Develop technical skills in the Red Hat portfolio that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications.
• Shadow and assist more experienced members as they deliver strategic technical and architectural guidance to key customers.
• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities.
• Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise.
• Respond to customer inquiries and requests, following established procedures.
• Document customer interactions and track issue resolution progress in designated systems.
• Escalate complex technical issues to senior team members for guidance and resolution.
• Participate in internal training programs to develop product knowledge and technical skills.
• Perform customer onboarding and account maintenance tasks with the assistance of senior team members.
• Proactively identify and document known solutions for common technical challenges.
• Contribute to the creation and maintenance of knowledge base articles and support documentation.

Requirements

• Passion and curiosity for open source technology, desire to build a career within the Tech industry, and expertise in emerging technologies
• Strong technical skills in computer science, IT, AI, or related fields, gained through university programs, up-skilling boot camps, certificate programs, or military experience
• Demonstrated project experience applying technical troubleshooting, documentation, analytical, and problem-solving skills, showcasing the ability to diagnose and resolve complex issues
• Understand fundamental concepts of network communication and configuration
• Motivation to engage in self-directed learning on new technologies
• Demonstrated customer service skills and desire to be customer-focused, understanding customer needs, and helping them achieve their goals
• Effective communication (written and verbal), active listening and presentation skills
• Ability to work independently and collaboratively with internal teams and external customers
• Some exposure to scripting languages (e.g., Python, Bash) or programming languages (e.g., Java, Go) is a plus
• Australian government security clearance is required for this role.

Tech Stack

• Cloud
• Java
• Open Source
• Python
• Go

Benefits

• Unparalleled Onboarding and Development: Set yourself up for long-term success through our structured 12-month program, which provides you with dedicated mentorship, hands-on labs, certifications, and exposure to a wide range of technologies.
• Impactful Work: Contribute to solutions that empower businesses worldwide and shape the future of open source.
• Open Culture: Work in a collaborative environment where your ideas are valued and respected.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement within a global leader.