About this role
Role Overview
- Line managing and supporting clinicians, ensuring performance is maintained in line with clinical and operational standards.
- Acting as the escalation point for complex clinical queries and cases, including safeguarding concerns where appropriate.
- Maintaining clinical governance standards through audits and ensuring adherence to established protocols and frameworks.
- Managing complaints and incidents, ensuring appropriate investigation, documentation and follow-up actions.
- Monitoring and interpreting clinical and operational performance data, using insights to identify trends, risks and opportunities for service improvement.
- Supporting performance management through the use of data, including audit outcomes, SLA adherence and clinical quality metrics.
- Contributing to clinical service delivery as required, adapting to new services and care pathways in line with business needs.
Requirements
- Operated within digital or technology-enabled healthcare environments, managing clinical delivery in a structured and compliant setting.
- Delivered safe, effective and patient-centred care in remote or digital clinical services.
- Supported and developed clinicians through structured training, supervision and line management.
- Managed clinical escalations and complex cases, applying sound clinical judgement.
- Worked within clinical governance frameworks, including audit, incident management and complaint handling processes.
- Using clinical and operational data to monitor performance, identify risks and support continuous improvement.
Benefits
- Share options.
- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
- Health insurance with Vitality.
- Electric car salary sacrifice scheme with Octopus.
- Enhanced maternity and parental leave.
- Nursery benefit provided by YellowNest.
- Employee assistance programme (access to therapy, financial planning and discounts).
- Generous pension (includes both employee and employer contributions).
- Flexible working options, including a dog-friendly office in Farringdon.
- Personal training and development budget via Learnerbly.
- Wellhub membership, giving you access to over 2,000 locations in the UK.
- Cycle to work scheme.
- Season ticket loan.
- Discount on Numan products for your friends and family.
- Paid volunteering days.
- An additional 2 weeks off once you reach your 5th anniversary with Numan.