Drive Brand Evolution: Create net-new directions with the intentional goal of elevating the Smartsheet brand. Ensure all work communicates clearly, remains on-brand, and ultimately delights the user.
Master & Maintain Systems: Participate in the definition, creation, and ongoing maintenance of flexible design systems, component libraries, and brand guidance.
Lead & Mentor: Guide other designers in their daily work, reviewing output to ensure world-class quality and professional growth.
Own the Lifecycle: Oversee projects from initial conception to final completion with little to no direction. You are responsible for the "how" and the "when."
Manage with Precision: Expertly juggle several medium-to-large projects simultaneously, meeting all deadlines while helping less senior designers manage their own time and resources.
Collaborate as a Partner: Act as a project owner who feels equal ownership of a stakeholder’s project. You are invested in the business outcome, not just the visual output.
Present & Persuade: Present work across various teams and the wider organization. Set up presentations with clarity to effectively direct leadership feedback and keep work "on brief."
Commission Excellence: Identify and commission specialists (artists, photographers, etc.) to bring unique, high-impact projects to life.

10+ Years of Experience: Extensive background in mid-to-senior level roles focused on marketing collateral, brand systems, and digital strategy, ideally within the Technology sector.
Expert Craftsmanship: Mastery of Adobe Creative Suite (Illustrator, Photoshop, InDesign, Creative Cloud, Firefly and Express).
Bonus skills: Motion (After Effects), Document design (Google and Microsoft Office) and Web (Figma, Zeplin, Webflow, HTML/CSS, Drupal).
Cultural Fluency: A deep understanding of global trends and the ability to design solutions that resonate across different regions and languages including but not limited to Generative and Agentic AI.
Educational Background: Bachelor’s degree in design, relevant certifications, or equivalent professional experience.

Fully paid Health & Life insurance for full-time employees and family members
Monthly stipend to support your work and productivity
12 days paid Vacation + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to LinkedIn Learning online courses
Company Funded Perks including a counseling membership and your own personal Smartsheet account
Teleworking options from any registered location in Costa Rica (role specific)

Lead Visual Designer

Key skills