Business Manager IV – Top Segment

Role Overview

• Manage client portfolios, analyzing the best strategy for the account plan;
• Develop strategies to drive new business, billing growth and revenue;
• Act as a trusted advisor to clients, conducting visits and identifying business opportunities and improvements;
• Track projects and interface with internal teams;
• Increase customer satisfaction levels;
• Keep company management reports up to date;
• Ensure sales and revenue targets for the portfolio are met;
• Manage existing contracts, monitoring renewals, amendments and expirations;
• Identify opportunities to develop new business and solutions for clients;
• Analyze and monitor market development in the client’s segment;
• Follow up on account analysis, post-sales and other requests;
• Conduct on-site visits to ensure the best experience for the client portfolio with Vivo, establishing long-term relationships; interaction with C-level executives;
• Work daily to improve customer satisfaction and the customer experience with Vivo;
• Support CAR recovery efforts, monitor the sales pipeline and other KPIs such as visits, pipeline and leads.

Requirements

• Experience in commercial/B2B sales;
• Preferred: Bachelor’s degree (completed) with diploma/certificate;
• Experience with telecom products (mobile, fixed-line and IT);
• Experience in account management – in-person direct sales model;
• Ability to develop relationships with senior executives across client organizations;
• Basic knowledge of financial analysis;
• Car up to 10 years old with commercial insurance;
• Availability to travel.

Benefits

• Choose the benefit package that suits you and your dependents through a digital platform with categories such as gym, meal voucher (VR), grocery voucher (VA), pharmacy assistance, medical coverage, dental coverage and life insurance;
• Company-provided mobile phone – yes, a brand-new smartphone for you;
• Unlimited voice and data plan – including 5G from Vivo;
• Exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
• Eligible to receive an annual bonus or PPR (profit-sharing);
• Plan for your future through our private pension plan;
• If you have children: subsidy to help with school, daycare or nanny expenses;
• Work in an environment that respects your personality, style, dress and individuality and allows you to be authentic. #VemdeVocê
• Flexible working hours;
• Enjoy a day off (day off) to celebrate your birthday;
• Participate in one of the largest corporate volunteer programs to help make a difference;
• Benefit from our Educational Development Program offering partnerships with educational institutions at a discount, plus certifications and online courses;
• Grow your career through our Internal Recruitment Program, in Brazil or abroad – we operate in over 17 countries! #VivoMinhaCarreira
• Access a range of initiatives to improve your physical, emotional and social health through #VivoBemEstar, encouraging healthy habits and better quality of life;
• All our vacancies are open to people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences and people’s potential! #VivoDiversidade