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Support Specialist at PLACE | JobVerse
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Support Specialist
PLACE
Remote
Website
LinkedIn
Support Specialist
United States
Full Time
1 hour ago
$50,000 - $55,000 USD
H1B Sponsor
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Key skills
Communication
About this role
Role Overview
Troubleshooting: Resolve issues related to logins, data, platform performance and tool malfunctions
Contribute towards the development of a strong team environment by upholding high work standards.
User Training and Product Knowledge: Guide users on how to use all of Remine’s platforms and maintain expert-level knowledge of Remine’s features.
Escalation and Documentation: Research and document complex technical issues to escalate to specialized internal teams.
Take ownership of incoming help requests sent to Remine over email, phone and chat and see each request through to resolution.
Share feedback with the rest of the team and across the organization on possible ways to improve product and processes.
Requirements
Excellent written and verbal communication skills
1-2 years of experience in a customer-facing role
A demonstrated desire for continuous learning and personal development
A tech-savvy, analytical and process-oriented mindset
A solid understanding of the real-estate industry space
A strong sense of customer empathy
The ability to multi-task and prioritize your workload
Apply Now
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