Collaborate with Product Managers and cross-functional, geographically dispersed, empowered Agile product teams (“the teams”) to practice design as a team sport
Ensure the teams’ execution of an effective, human-focused design process
Lead the definition of UX outcomes; and guide the teams to achieve/exceed defined UX outcomes
Establish and maintain shared understanding within the teams and with all other design influencers/stakeholders
Facilitate and foster teams learning about customer/user needs and expectations (e.g. contextual inquiry, usability testing, presentations)
Utilize insights from analytics and customer interactions to inform design decisions
Generate artifacts with appropriate fidelity to aid communication of design input and intent (e.g. maps/flows, interfaces, interactions)
Communicate effectively with all stakeholders outside the teams (e.g. customers, peer teams, executives, internal functional organizations)
Favor solution approaches that deliver customer value as quickly and often as practical
Help the teams continually improve how design decisions are made
Share best practices with other product designers and teams
Propose ideas to improve customer/user experience throughout the organization

5-7+ years of experience in digital product design, user experience, service design, customer experience, or equivalent role
2+ years of experience designing AI/ML-powered experiences
Familiarity with generative AI/ML and NLP concepts, including but not limited to: conversational AI and chatbot assistant design; trust, transparency, and explainability in AI interfaces; LLMs, prompt engineering, and RAG systems
Strong portfolio showcasing AI/ML-related UX projects
Demonstrated ability to generate order and clarity from ambiguity and chaos

Digital Product Designer, AI

Key skills