Manage CMDB configurations and processes lifecycle data across ITAM workflows for CMS
Ensure asset tracking, compliance monitoring, and proactive risk mitigation
Develop and maintain detailed reports and dashboards for SAM operations
Monitor software utilization, license compliance, and procurement analytics
Generate Effective License Position (ELP) reports and audit-ready documentation
Identify cost optimization opportunities through data analysis and reporting dashboards
Ensure data integrity and consistency across all reporting platforms
Track Key Performance Indicators (KPIs) and maintain dashboards
Contribute to the analysis and continual improvement of ITAM processes

Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or equivalent combination of education, technical certifications or training, or work experience
Minimum 5 years of experience in Software Asset Management or IT asset reporting roles
Proven experience with CMDB platforms, specifically ServiceNow (SAM Pro, ITOM/Discovery)
Experience with automation and integration across IT management platforms using ServiceNow Pro Plus AI Agents
Expertise in ServiceNow SAM Workspace dashboards, data analysis, and reporting
Strong skills with SQL, Excel, and ServiceNow Performance Analytics
Familiarity with software license compliance metrics and entitlement tracking
Knowledge of SaaS usage analytics and license reclamation processes
Ability to interpret cost optimization opportunities from financial models or vendor pricing structures
Knowledge of the end-to-end lifecycle, including procurement, deployment, harvesting/reclamation, and disposal
Strong commitment to a proactive approach to identifying, documenting, and improving data governance workflows
Experience in process improvement and automation to reduce dependencies on manual workflows and reporting
Ability to translate technical findings into actionable insights for non-technical stakeholders (e.g., Finance, Procurement)

Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Full-flex work week to own your priorities at work and at home
Paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year
10 paid holidays per year
Total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

ITAM Data Analyst, CMDB

Key skills