Technical Support Specialist

Role Overview

• Support in Process Improvement, Creation, Implementation, and Documentation
• Assist in Technical Incident Handling
• Support Ensure all documentation & reporting adhere to compliance standards
• Support in fleet performance analytic reports and reporting processes such as, SCADA & IT Creating PowerBI Report on the turbines and sites causing the most problematic issues on ART (Availability Reporting Tool) system
• Creating SW for checking and reporting the status of site SCADA and CIF disks
• Creating SW for checking and reporting communication loss between SCM and LRO
• Creating and reporting a Power BI dashboard for Repeated Alarms and Warnings, Durations, Top Failure Analysis, WTG’s with power limitations and ST Analysis Reporting changes in transformer DGA analysis throughout the process
• Creating predictive maintenance SW and dashboard of main converters by analyzing internal logs
• Recording operations performed in the repair workshop and tracking cost-saving reports
• Analyzing main component and oil temperature/pressure trends on a PowerBI Dashboard and reporting when above site average
• Automating of reporting for the generation of STC reports, reporting the validity checks for external trainings (HACA, High Voltage, TSL, etc.)
• Supporting for Power BI design changes for Internal Training Academy
• Creating Power BI Report for tracking consumption of high-cost materials
• Reporting Creating Power BI Report for follow up of service orders and lead time for materials in site orders to arrive at the site
• Creating Power BI Report for tracking Snow tickets, status, waiting times based on sites.

Requirements

• Bachelor’s degree in engineering, Project Management or related field
• Minimum of 4-6 yrs experience (preferably from wind industry)
• Proven experience in project coordination or similar role
• Strong analytical and data manipulation skills in Excel
• Strong organizational and time management skills with the ability to prioritize tasks effectively & Strong multitasking skills
• Good stakeholder management, excellent communication and interpersonal skills to collaborate with internal and external stakeholders
• Advanced Microsoft office skills & Understanding technical background.

Benefits

• Nordex adheres to a policy of equal employment opportunity.