Conduct structured research and discovery, including interviews and workshops
Map current-state journeys, identify friction and breakdown points
Define high-impact “moments that matter” across personas
Conduct rigorous pain point analysis, cluster friction themes, and quantify impact
Design future-state journey blueprints that translate insights into prioritized opportunity areas
Synthesize complex findings into clear visual artifacts and executive-ready narratives

Master’s degree in Human-Centered Design, Service Design, UX Research, Organizational Development, Industrial-Organizational Psychology, Behavioral Science, or a related field
Demonstrated experience conducting qualitative research (interviews, workshops, usability sessions) and synthesizing insights into journey maps or design artifacts
Academic or professional exposure to employee experience, service design, or enterprise journey mapping in complex organizations
Strong analytical capability, with the ability to connect qualitative insights to quantitative data and business impact
Experience using tools such as Miro, Figma, FigJam, Lucidchart, Qualtrics, or similar journey-mapping and research platforms
Ability to translate ambiguous problem spaces into structured frameworks, opportunity statements, and executive-ready storytelling
Exceptional written and visual communication skills, including experience building clean, compelling slides for senior audiences

Employee Products & Experience Designer Intern

Key skills