Senior Director, North America Real Estate and Facilities

Role Overview

• Oversee day-to-day operations for offices in North America to ensure safety, functionality, and high service levels.
• Implement preventive maintenance programs and emergency preparedness plans in compliance with all regulatory requirements.
• Drive initiatives to improve workspace experience, environmental sustainability, and operational efficiency.
• Benchmark performance metrics globally and implement continuous improvement initiatives to enhance service levels.
• Establish performance metrics (SLAs, KPIs) for vendor performance, preventive maintenance, and service delivery.
• Lead capital projects such as relocations, renovations, expansions, consolidations, and facility upgrades—from planning and budgeting through execution.
• Manage relationships with architects, engineers, contractors, and other external service providers to ensure quality, budget, and schedule adherence.
• Collaborate with Real Estate, Procurement IT, Security, and HR teams to support integrated workplace solutions.
• Build and maintain a capital investment framework that aligns asset management, lifecycle planning, and operational budgets.
• Partner with Finance and Operations to develop and manage capital and operating budgets; track expenditures against forecasts and identify cost-saving opportunities.
• Leverage market expertise and established network of brokers, landlords and service providers in Latin America to strategically expand the real estate portfolio in Latin America.
• Build and maintain trusted relationships with internal stakeholders, including regional leadership, country managers and business leaders.
• Act as a key point of contact for leadership, providing timely updates, insights, and recommendations that support decision-making.
• Lead cross-functional teams to drive operational excellence and deliver strategic initiatives.
• Collaborate with cross-functional teams to pilot and scale innovative workplace solutions that enhance flexibility, productivity, and employee engagement.
• Contribute to sustainability and wellness efforts through thoughtful planning, design, and operational practices.
• Incorporate technology solutions (e.g., IWMS, smart building systems) to enhance facilities management performance.

Requirements

• Bachelor’s degree in Real Estate, Facilities Management, Business Administration, Engineering, or related field (Master’s preferred).
• 10+ years of progressive experience in corporate real estate and facilities management, including multi-site and 3+ years with regional leadership responsibilities.
• Proven track record managing complex lease portfolios, facility operations, and large-scale capital projects.
• Experience in developing and leading workplace strategies and sustainability initiatives.
• Strategic thinker with strong financial and analytical acumen.
• Excellent leadership, negotiation, and communication skills.
• Strong project management capabilities and experience with cross-functional collaboration.
• Proficient in facilities management systems, lease management tools, and Microsoft Office Suite.
• Able to navigate matrixed, cross-functional structures in a global environment.
• Financially savvy; able to manage cost efficiencies while maintaining service quality.
• Change management experience with proven ability to lead global transformation.
• Passionate about workplace experience, innovation and continuous improvement.
• Proficiency in project management tools (MS Suite, MS Project, Smartsheet, Airtable, Asana, Trello, Monday etc.) and IWMS/CAFM systems.

Benefits

• Professional development opportunities
• Health insurance
• Flexible working arrangements