Owns a moderately complex operational process, such as marketing content acquisition, data analysis, end-to-end product/service lifecycle management, revenue recognition, invoicing, or organizational sales reporting.
Collaborates with various stakeholders, including cross-functional teams and external partners, to align processes with organizational goals.
Maintains and updates process documentation, including standard operating procedures (SOPs), to ensure accuracy and consistency.
Implements quality control measures, conducts audits, and monitors key performance indicators (KPIs) to maintain high process standards.
Generates comprehensive reports on process performance and communicates findings and recommendations to senior management.
Provides input and recommendations for process enhancements, automation, and optimization to drive efficiency and productivity.
Addresses and resolves moderately complex operational issues and escalations, ensuring minimal disruption to business operations.
Focuses on enhancing customer satisfaction by improving processes that directly impact the customer experience.
Evaluates and recommends technology solutions to enhance operational processes and support digital transformation efforts.
Develops expertise in relevant areas, stays updated on industry trends, and participates in training and skill development programs.

Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline, or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field or an advanced degree with little or no work experience.
Agile Methodology
Automation
Business Operations
Business Process
Business Requirements
Change Management
Continuous Improvement Process
Data Analysis
Key Performance Indicators (KPIs)
Lean Manufacturing
Lean Six Sigma
Process Improvement
Project Management
SAP Applications
Six Sigma Methodology
Supply Chain
Workflow Management

Equal Opportunity Employer (EEO)
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Services and Solutions Content Manager

Key skills