Installing, supporting and customizing developed systems software and firmware for customers.
Operating Datacom’s technical infrastructure including corporate hardware and software.
Providing corporate systems for the Datacom Business.
Provide proactive and reactive support services to maintain the availability, reliability & security of customers' core infrastructure.
Timely action of customer service requests while maintaining accurate and timely documentation in line with ITIL standards.
Ensure systems, server & application availability.
Ensure Back-ups and Restores meet SLA.
Resolving Incidents within SLA.
Implement patches, updates, and fixes as required and approved.
Ensure replications and DR functionality are maintained.
Provision Service Requests within SLA.
Administer resources, access, connectivity, and configurations as required.
Meet Datacom and customer needs.
Provide support to customers globally, working collaboratively with colleagues.
Manage own workload and provide constant proactive support and updates to colleagues and customers.
Follow predefined processes around the ITIL service delivery framework.
Consistently ensure all open tickets are managed and supported appropriately till closure.
Work to meet SLAs and escalate to your Team Lead/Manager when unable to meet SLAs or undertake assigned work.
Contribute to the development of our services.
Continuously develop and update your knowledge, skills & certifications, where necessary.

Has passion and pride in everything that they do and are willing to both teach and learn.
Has the knack to easily multi-task between our varied client environments
Confidence to engage with our clients and talk them through issues that may arise or changes that can be made to provide business and technological benefits.
Is honest and transparent in their communication with excellent organisation skills
Aptitude to work within a team and the wider Datacom business
Proven analytics and problem-solving skills
Has Agile and ITIL experience
Has a strong focus on the importance of documentation as well as accurate and punctual timekeeping
Is detail oriented and process focused
Ability to multitask between several environments
Plenty of experience with Windows Server Technologies
Microsoft operating system
Active Directory, Group Policy, DNS, ADFS, DHCP, DFS
Virtualisation technologies (VMware, Azure, AWS)
Microsoft messaging systems
Remote Desktop Services
Azure IaaS and Microsoft 365 (Exchange Online)
Enterprise Antivirus and backup products
Systems monitoring tools
Hardware and Storage
PowerShell scripting
Security
Exchange support and patching
Desirable Technical Skills: Windows Server environments and desktop operating systems
VMware virtualized environment management & Maintenance Patching
Appliance supporting VMware environments and management thereof including firmware updates.
Security
BigFix

We have a Hybrid work setup, and a flexible work schedule and we promote Work-Life balance an APAC focus means no graveyard shifts!
Competitive salary
exciting perks such as Spotter Bonus
HMO with Free Dependent
Leave credits
Performance bonuses
work-life balance environment
social events
chill-out spaces
professional development courses

Systems Engineer, Wintel

Key skills