About this role
Role Overview
- Define and execute operational strategies that support business growth and align with BJAK’s objectives in the UK market.
- Run day-to-day operations smoothly across customer service, administrative operations, and internal workflows to ensure frictionless execution.
- Hire, lead, and develop a high-performing operations and admin team with a strong culture of ownership and accountability.
- Own process improvement by identifying bottlenecks, automating where possible, and implementing systems that reduce cost and increase speed.
- Champion customer experience by leading the customer support function and stepping in hands-on during high-stakes or escalated cases.
- Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies.
Requirements
- Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments
- Proven experience leading operations and admin teams in high-expectation environments
- Hands-on mindset with the ability to solve problems directly
- Strong organisational, execution, and problem-solving skills
- Comfort operating in ambiguity and bringing structure to fast-moving situations
- Ability to work cross-functionally and drive execution without formal authority
Benefits
- Competitive compensation with long-term growth opportunities