Key skills
Communication
About this role
Role Overview
- Correspond with clients via different customer support channels
- Encourage clients to maximize platform features and develop beneficial workflows
- Own customer experience and guide them to resolution with minimal effort
- Articulate customer insights to product, development, and marketing teams
- Educate and empower users to become better ClickUp users
- Contribute to the improvement of team processes and client-facing support documentation
Requirements
- At least two years of experience supporting customers via multiple communication channels in a technical environment.
- Ability to troubleshoot and replicate customer issues
- Critical and analytical thinking
- Attention to detail and documentation skills
- Strong knowledge of standard help productivity platform solutions is a plus!
- Eligible to work full-time hours.
Benefits
- Flexibility to work evenings and weekends as necessary to ensure customer support
- Opportunities for specialization training and career advancement