Collaborate with the sales team to seamlessly transition customers from pre-sales to post-sales while maximizing customer satisfaction and long-term success
Successfully onboard customers and maximize product adoption to accelerate business outcomes through the lifecycle
Act as a project and product solution manager for mid-market and enterprise customers
Partner with customers in building rapid and incremental product activation and adoption roadmaps based on their readiness and product operating model maturity
Deliver value focused product training and education to help customers set up, configure and use Dragonboat products across their product operating model
Partner with Customer Success to deliver impactful product demos and drive upsells
Effectively educate our customers on best practices around product operations, strategic product portfolio management and change management to speed up adoption and customer time to value
Understand and communicate the 'why' to audiences ranging from Product Managers to Executives
Collaborate with the product, support and engineering teams and act as the customer advocate to achieve product implementation objectives and prioritize feature enhancements
Drive continuous process improvement for efficiency, scalability and quality of product onboarding, adoption and general product operating process

5+ years of experience in portfolio management, product operations, program management or similar areas
Change management experience e.g. changing operating models, lead process changes or introducing broad impact tools, is strongly preferred
Strong experience in Product portfolio management and product ops
Strong experience in agile product program management, PDLC
Client management/consulting/customer facing experience
Proficient knowledge of common task tools, e.g. Jira, Azure Dev ops
Effective communication and presentation skills at both exec level and team level
Excellent time management and being able to handle multiple deadlines simultaneously
Outcome focused approach in planning/ prioritizing work
Adaptable and able to thrive in a fast paced environment
Team player, curious learner, proactive

Product Solution Manager

Key skills