Mobile Administrator Coordinator IV

Role Overview

• Provide tier 3 technical support to clients using mobile technology in support of their daily business functions
• Coordinate and solve problems with Network Administrators to ensure company mobile devices can access the internal network
• Provide updated certificates to maintain communication between ISE and MDM
• Fix and accurately resolve MDM system problems and maintain (update) MDM server with appropriate version of software to provide security and support current devices
• Maintain vital certificates and tokens to provide communication between Apple and the device management system as well as certificates to keep the management platform in compliance
• Add and remove devices and applications as needed on MDM server
• Participate as a team member on IT projects as requested
• Meet with clients to fix issues and deliver training as needed
• Develop and sustain documentation for setup, registration, use and support of devices for IT issued mobile devices to staff
• Create and maintain documentation for mobile device administration
• Management of all mobile devices in our asset management system
• Process mobile devices for disposal
• Provide device reports to departments and Internal Services Finance manager as requested
• Create Links with icons to support web apps created by GIS and make them available to devices
• Lead the ticket queue for Mobile Administration and work the incidents and requests assigned to that queue
• Research new technology for the mobile environment as requested
• Support users and phone numbers for text archiving
• Handle Verizon services

Requirements

• Bachelor’s degree in computer science or a related field OR a proven track record working as a mobile admin
• Knowledge of current principles in MDM and endpoint environments and information technology systems
• A valid motor vehicle operator’s license may be required depending on the job functions
• Employment is contingent upon passing a security background investigation
• This position may require a possible background test and or finger printing (this can take up to 6 weeks)

Benefits

• medical, vision and dental insurance
• paid leave
• flexible spending accounts
• life insurance
• long-term disability
• retirement
• deferred compensation