Own the full implementation lifecycle from discovery through post-launch sustainment
Develop and manage project plans, timelines, milestones, and risk tracking
Ensure projects meet defined scope, quality standards, and KPIs
Maintain accurate documentation in Smartsheet and other project management systems
Manage multiple concurrent implementations while meeting deadlines
Serve as the primary point of contact for veterinary clinics throughout implementation
Lead project meetings, status updates, and go-live coordination
Provide consistent progress reporting to internal stakeholders
Identify risks early and drive timely resolution
Deliver structured, role-based software training (clinical and administrative teams)
Align system configuration with clinical workflows, revenue processes, and operational best practices
Support go-live readiness and on-site or remote launch activities
Monitor adoption and recommend workflow improvements post-launch
Partner with internal and external stakeholders to scope projects and define milestones
Support integrations, feature launches, and system enhancements
Contribute to standardized implementation playbooks and documentation
Continuously refine processes to improve scalability and client experience

3+ years of experience in veterinary software implementation, training, customer success, or project management.
Direct experience working in a veterinary clinic or implementing veterinary software
Experience managing complex, cross-functional projects
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Willingness to travel (70%)

Field Systems Implementation Specialist

Key skills