Medical Assistant, Bilingual Hindi Speaking

Role Overview

• Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers.
• Engage high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs.
• Identify and assess medical, behavioral, social, emotional, and financial needs to support whole‑person care.
• Support patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing.
• Conduct non‑clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems.
• Strengthen the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow‑up.
• Assist with referrals, transportation, appointment scheduling, and linkage to specialty care or community‑based resources (CBOs).
• Utilize knowledge of referral processes, prior authorizations, gaps in care, SDOH factors, and community programs to improve patient outcomes.
• Escalate medical issues appropriately to RN Care Managers, Social Workers, PCP offices, or Guidehealth leadership.
• Accurately and promptly document all interactions, assessments, and interventions in the electronic health record (EHR) and Guidehealth documentation systems.
• Demonstrate comfort using various EHR platforms (e.g., Epic, Athena, Cerner), analytics tools, and Microsoft Office.
• Manage referrals, track tasks, complete reconciliations, and maintain detailed records according to Guidehealth policies.
• Work independently while collaborating closely with Guidehealth case management teams and medical practice staff.
• Meet assigned Key Performance Indicators (KPIs) tied to patient engagement, health outcomes, and reduction of medical spend.
• Follow all HIPAA, PHI security, and Guidehealth privacy policies.

Requirements

• Certified Medical Assistant (preferred) OR Certified Community Health Worker/Assistant OR Licensed Practical Nurse or degree in a healthcare‑related field with relevant experience OR Certified Emergency Medical Technician (preferred).
• Bachelor’s Degree in health-related field (preferred).
• Patient Navigation certification preferred or willingness to obtain within 1 year.
• Bilingual English/Hindi speaking required.
• At least 2–3 years of related experience in patient navigation, medical assisting, health promotion, care coordination, or similar roles.
• Equivalent experience includes working in similar roles for several years without formal certification.
• Experience working directly with patients in clinical or non‑clinical settings, preferably with complex medical/social needs.
• Demonstrated experience with EHR documentation and remote‑work effectiveness.
• Exceptional communication: verbal, written, listening, and documentation accuracy.
• Ability to prioritize multiple tasks, manage time effectively, and work autonomously in a remote environment.
• Knowledge of medical terminology, primary care workflows, and social determinants of health.
• Familiarity with motivational interviewing, behavioral change management, and patient education principles.
• Strong customer‑service orientation; diplomacy and tact in communication.

Benefits

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
• Support Your New Family: Guidehealth offers paid parental leave to give you the time you need.
• Learn and Grow: Guidehealth offers various resources dedicated to your learning and development to advance your career with us.