Principal Technical Architect, D365 CE

Role Overview

• Drive discovery workshops with prospects and customers to demonstrate product capabilities and gather business requirements
• Lead and participate in discovery analysis meetings with customers to understand current business processes
• Serve as advocate for adherence to standards and best practice
• Collaborate with sales team and project managers to define the roadmap and milestones for each project
• Own the proposed solution on all assigned engagements, work closely with all team members and remain engaged with the client
• Understand the capabilities of the delivery team and provide design guidance and support as needed
• Work with customers and internal teams on infrastructure architecture support
• Provide and/or develop detailed design specifications
• Craft RFP responses, architecture diagrams, risk/assumption logs, and value articulation (ROI, timeline, cost drivers)
• Exhibit excellent verbal and written communication skills; with flexibility to work in a fast-paced, process-oriented environment
• Implement and configure Dynamics CRM/CE per customer requirements
• Mentor teams on ALM: Azure DevOps repos, pipelines, solution segmentation, automated testing, and deployment gates
• Assist in software upgrades, including importing data, configuring forms and designing dashboards
• Design and write workflows to streamline business processes
• Write process documentation, user acceptance testing scripts and user manuals
• Test software, communicate with (and sometimes manage) offshore development staff
• Train and support CRM end users.

Requirements

• 10+ years of professional experience within a consultancy environment with proven Microsoft Dynamics 365 CRM experience
• 10+ years of experience as either a technical lead, technical architect or solution architect with Dynamics 365 CRM
• 5+ years of pre-sales experience
• A minimum of 5 completed full implementations of Microsoft Dynamics 365 CRM
• A minimum of 2 completed full implementations of Microsoft Dynamics 365 F&O/F&SCM
• Proven implementation experience in regard to Dual Write integration
• Extensive knowledge and understanding of the technical side of Dynamics 365 CE solutions
• Design and optimize CE & F&O architecture, including data alignment, process harmonization, and extensibility patterns for both platforms
• Lead integration and performance strategy, covering Dual-write orchestration, fit/gap analysis, trade-offs, and scalability
• In-depth knowledge of the following modules: Sales, Service, Marketing, Social Engagement, USD, PSA, Field Service
• Strong presentation skills leading to sales process such as shaping solution approaches, estimates, and delivery plans for pursuits; lead discovery, demos, and PoCs
• Experience estimating projects, writing contracts, Statements of Work and work orders
• Ability to successfully build relationships with clients at all levels within an organization
• Advanced knowledge of enterprise software systems and enterprise cloud
• Knowledge and experience of Enterprise Application Integration and architecture patterns
• Willing to travel domestically up to 30%.

Tech Stack

• Azure
• Cloud

Benefits

• Health, Life, Dental and Vision Insurance
• Short
• and Long-Term Disability
• Paid vacation
• Sick leave
• Holidays
• 401(k)