Day to day monitoring of the system, network, application and service alerts and provide first level of support on rotating shifts (24/7)
Respond to alerts by verifying, determining the cause and resolving or escalating as necessary
Record of all incidents and alerts into an incident log based on defined standards. Ensure all logs contain clear problem description, resolutions and all activities carried during resolution of the problem
Perform health checks and quality checks procedures to the system in order to verify operational excellence
Serve as liaison between various support groups during system outages, and work with third party vendors or service providers to remediate outage issues
Demonstrate ability for multitasking, team playing, analytical thinking, prioritizing
Demonstrate hands-on experience of relational databases, application servers, web servers, VMware and Linux environments
Work with case management tools and monitoring tools

Availability to be on a rotating schedule (shifts)
2 years' experience in Technical Support/Network Operations Center
Good skills in Network Systems
Good knowledge of Linux and RDBMS
Good monitoring and analytical skills
Good written and verbal communication skills
Passion for learning new technologies and eagerness to collaborate with other creative minds
Pro-activeness, accountability and results orientation
Diligence and attention to detail are also key skills along with ability to multi-task and prioritize work appropriately
Ability to handle multiple clients, multiple team members and priorities with confidence
Flexible, eager, ambitious, and adaptable to change
Excellent judgment, organizational and problem-solving skills

💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
👩🏽‍⚕️ Comprehensive private healthcare insurance
📲 💻 All the tech gear you need to work smart
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
🎓 A solid career path within our working family is ready for you
📚 Continuous training and access to online training platforms
🥳 CSR activities and festive events within any possible occasion
🍜 Enjoy comfortable open space restaurant with varied meal options every day
🎾 🧘‍♀️ Wellbeing activities access such as free on-site yoga classes, plus available squash court on our premises

Technical Support Engineer, Fintech

Key skills