Scheduling Administrative Coordinator

Role Overview

• Assist Scheduling Department, on a regular basis, with the completion of daily schedules and answering incoming phone calls from the main office line
• Assist Scheduling Department in the management and control of all scheduling data through Excel
• Assist Scheduling Department in ensuring that information used in ProntoForms, Microsoft Flow, and other platforms that pull information from the schedule are accurate
• Build sustainable relationships and trust with clients through open and interactive communication through email and phone
• Take ownership of client complaints, provide appropriate solutions and alternatives promptly; follow up to ensure resolution
• Communicate any scheduling problem areas and provide options for resolution
• Identify and assess the needs of our clients to achieve satisfaction
• Maintains customer confidence and protects operations by keeping information confidential.
• Develop and update administrative systems to make them more efficient
• Maintain files, records, and database with effective filing systems
• Follow office workflow procedures to ensure maximum efficiency
• Contribute to team effort by cross training in multiple departments to assist in the completion of project deadlines, as requested
• Interface with Operations, Owners, and Subcontractors to discuss impact of work and resolution of problems

Requirements

• BS/BA in Business Administration or similar relevant field
• 2+ years of previous work experience in a Scheduling or Administrative Position or related field is required
• Thorough knowledge of project scheduling concepts and components
• Excellent attention to detail, organization, and team collaboration skills
• Proactive problem solver with the ability to multi-task, prioritize, and manage time effectively
• Strong phone contact handling skills and active listening
• Expert ability to effectively communicate with other disciplines or groups and resolve schedule conflicts
• Must have strong software skills with Microsoft Excel, SharePoint, Microsoft Outlook, Microsoft Word, and other related software programs

Benefits

• 20 Annual Paid Days Off (12 Days of PTO, Birthday PTO, & 7 Company Paid Holidays)
• Company Sponsored Medical Insurance that includes a contribution of up to 50% off the monthly premium
• Dental & Vision Insurance
• 401(k) Retirement Plan with up to a 4% company match vested immediately
• Basic Life & Supplemental Life
• Short-Term & Long-Term Disability
• Accident & Pet Insurance
• Corporate Sponsored Events
• Paid Professional Development & Salary Incentives through Learning/Certification Opportunities