Key skills
PythonAICustomer Success
About this role
Role Overview
- Work with customers over the entire Archie product lifecycle: Lead discovery sessions, translate engineering challenges into AI use cases, design how Archie integrates into each workflow, and provide post-deployment support to ensure customer success.
- Designing, implement, and refine customer integrations: connect Archie to engineering data sources and tools, iterate until it delivers measurable value.
- Fine-tune and evaluate AI systems in production environments: identify, collect, and prepare customer data to fine-tune models. Source evaluation criteria and questions from customer sessions to validate improved engineering capability.
- Collaborate with engineering teams: work closely with subject matter experts and AI specialists to develop novel AI systems capable of executing critical customer engineering tasks.
- Diagnose and resolve critical issues in live deployments: drive root-cause analysis and implement durable improvements across the organization.
Requirements
- Shipped data-driven or AI systems to production
- Python experience strongly preferred
- Rapidly build integrations between disparate customer systems
- Comfortable working directly with customers and technical leaders
- Integrated or extended AI systems
- Bonus points for engineering or scientific domains
Tech Stack
- Python
Benefits
- Healthcare, dental, and vision insurance
- 401k with employer matching
- Unlimited PTO