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Junior PSP Support Agent at SOFTSWISS | JobVerse
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Junior PSP Support Agent
SOFTSWISS
Remote
Website
LinkedIn
Junior PSP Support Agent
Serbia
Full Time
4 hours ago
No H1B
Apply Now
Key skills
Jira
Remote Work
About this role
Role Overview
Process customer and payment system requests via the Jira helpdesk and email
Monitor and maintain the stability of payment systems
Work directly with payment systems
Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports
Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.)
Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month)
Requirements
Higher or incomplete higher education (preferably with a technical background)
English and Russian
upper-Intermediate or higher proficiency
Experience working with payment systems is preferred
Hands-on experience providing support via a helpdesk system is desirable
Background in technical support (1st or 2nd line) will be an advantage
Basic knowledge of web architecture will be a plus
Benefits
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events
Apply Now
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