Key skills
JiraRemote Work
About this role
Role Overview
- Process customer and payment system requests via the Jira helpdesk and email
- Monitor and maintain the stability of payment systems
- Work directly with payment systems
- Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports
- Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.)
- Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month)
Requirements
- Higher or incomplete higher education (preferably with a technical background)
- English and Russian
- upper-Intermediate or higher proficiency
- Experience working with payment systems is preferred
- Hands-on experience providing support via a helpdesk system is desirable
- Background in technical support (1st or 2nd line) will be an advantage
- Basic knowledge of web architecture will be a plus
Benefits
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events