Manage shift-based Security Operations teams in a 24/7 environment
Oversee hiring, onboarding, and training of new team members
Maintain a high-performing, collaborative, and positive work environment
Schedule shift patterns and manage workload distribution effectively
Respond to escalations and provide direct assistance and communication to customers
Lead crisis management and ensure timely, effective responses
Monitor, track and report operational metrics and KPIs for regular review
Drive continuous improvement of standards, processes, and workflows
Provide expert guidance into security operations and incident management
Support certifications and assessments to ensure compliance with security procedures
Communicate confidently and effectively with internal and external stakeholders
Collaborate with the Head of Security Service Management to align on strategy and operational priorities

Minimum 5 years of experience managing a Security Operations Centre (SOC) or Business-Critical Service Desk
Strong understanding of security concepts and frameworks
Demonstrated knowledge of Incident Management and Business Continuity
Proven ability to lead teams in a corporate, matrix organization environment
Excellent organizational skills and attention to detail
Exceptional verbal and written communication skills
Fluency in English required; knowledge of French is a plus

Physical Security Operations Manager

Key skills