Provide responsive customer support via phone, email, and other channels.
Manage and maintain strong relationships with assigned customer accounts.
Accurately record all customer interactions, investigations, and resolutions.
Monitor system dashboards and security alerts, taking prompt action when needed.
Recreate and troubleshoot reported issues using internal guides and best practices.
Collaborate with internal teams to resolve complex technical problems.
Assist with application roll-outs and updates to ensure smooth implementation.
Identify and resolve system errors to maintain optimal performance.
Support configuration change projects and ensure accurate implementation.
Apply release scripts and perform testing to validate configuration changes.
Complete routine administrative tasks to support daily operations.
Manage communications through shared mailboxes efficiently.
Maintain up-to-date technical and procedural documentation.
Provide out-of-hours support when required to ensure service continuity.

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
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Product Support Administrator

Key skills