Product Manager – Tech

Role Overview

• Own the roadmap for the critical first 90 days, with clear Day 30/60/90 milestones
• Improve activation and habit formation through education, nudges, and confidence-building UX
• Fix journey friction and handoff breakdowns across product, clinical, and fulfilment operations
• Partner with Growth Marketing to ensure the promise and product experience consistently align
• Build proactive, signal-driven retention systems before customers reach cancellation intent
• Identify at-risk cohorts and design automated, product-led interventions
• Create a repeatable churn insight loop covering reasons, drivers, leading indicators, and countermeasures
• Redesign cancellation into a value-led rescue system with dynamic, context-aware pathways
• Implement pausing, plan pivots, dose adjustments, and clinically appropriate alternatives
• Ensure all save flows are ethical, clinically aligned, and genuinely improve customer outcomes
• Identify product-qualified moments to move customers into higher-value tiers or support levels
• Improve ARPU, NRR, and LTV through smarter onboarding and clear progression logic
• Partner with Commercial and Clinical teams to keep monetisation aligned with trust and outcomes
• Run a high-velocity test-and-learn roadmap across the full funnel
• Design and prioritise multivariate and cohort experiments across acquisition, retention, and monetisation
• Build a culture of shipping, measurement, and iteration
• Translate strategy into clear requirements and delivery plans
• Communicate insights, experiment results, and roadmap decisions with pace and clarity

Requirements

• Extensive product management experience with a strong focus on growth, retention, or monetisation in consumer-facing digital products
• Proven track record reducing churn and improving LTV in subscription or repeat-purchase environments
• Strong product discovery capability, including user research into churn drivers and win-back levers
• Comfortable with cohort analysis, multivariate testing, survival curves, and funnel analytics
• Strong communicator, able to translate complex data into clear decisions for non-technical stakeholders
• Experienced in Agile delivery environments, shipping frequently alongside Design and Engineering
• Highly Valuable Experience in healthcare, regulated products, or high-trust consumer categories
• Background working cross-functionally with clinical operations and customer support teams
• Familiarity with tools such as Amplitude, Looker, or GA4; SQL literacy a plus
• Strong commercial instincts with the ability to link product decisions to unit economics, contribution margin, and LTV:CAC
• Comfortable operating close to leadership with high trust, pace, and accountability.

Tech Stack

• SQL