Onsite and remote technical support for executives and VIP users, ensuring priority, speed and excellence in service;
Installation, configuration, and maintenance of SOFTWARE/APPLICATIONS on client devices (DESKTOPS, LAPTOPS, MOBILE DEVICES, and PRINTERS);
Hardware diagnosis and maintenance, including fault identification, parts replacement, and opening/follow-up of tickets with manufacturers or suppliers;
Reimaging and reinstallation of the approved Operating System, including driver configuration, security policies, and corporate applications;
Technical support during executive meetings, corporate events, and presentations, ensuring the proper functioning of audio, video, videoconferencing equipment, and connectivity;
Configuration of mobile devices (smartphones and tablets), including corporate accounts, email, applications, and security policies;
Proactive work to identify risks and propose improvements to the executive user experience;
Updating and documenting procedures in the Knowledge Base and ITSM/ticketing systems;
Monitoring and managing critical incidents until full resolution, maintaining clear communication with the VIP user;
Ensuring confidentiality and discretion when handling sensitive information of senior management.

Flexible work arrangements that promote balance between your personal and professional life.
Professional development and continuous growth of your skills, aligned with your interests.
A collaborative, diverse, and innovative environment that encourages teamwork.
SONDA Academy: a learning platform designed to maximize your professional development.
SONDA Wellness: a program that supports your work-life balance with initiatives focused on your physical, mental, and social wellbeing.

Technical Support Technician

Key skills