Maintain & improve production systems across our primary operational platforms, safeguarding uptime, quality, and customer outcomes.
Diagnose and fix issues across the stack, from application code to cloud infrastructure, prioritising pragmatic solutions and clear communication with stakeholders.
Plan and execute incremental upgrades, refactors, and migrations that reduce operational risk while preparing the path for our next-gen platform.
Automate routine operations (observability, alerts, deployments, backups) to raise reliability and reduce toil.
Collaborate across time zones, working seamlessly with peers in Auckland and London on incident response, release planning, and technical decisions.
Champion customer empathy, translating needs into stable, trustworthy services and communicating trade-offs clearly.

Deep hands-on experience building and running services in .NET on Microsoft Azure (App Service, Functions, storage, networking, identity), with solid CI/CD practices (e.g., Azure DevOps).
Polyglot mindset: comfortable picking up new languages/tools as required (PowerShell, Bash, Python, JavaScript/TypeScript, SQL, etc.), and working across APIs, UIs, data, and infra as the situation demands.
Operational excellence: strong grasp of reliability engineering, monitoring/metrics, incident management, and secure-by-default design.
Autonomy & ownership: proven track record operating as a self-starter who can manage priorities, communicate proactively, and deliver without heavy line management.
Customer-friendly communicator: able to collaborate with internal users, product teams, and engineers to keep services healthy and changes well-understood.

Impact: You’ll be the steady hand ensuring our core systems are dependable and meet customer needs
Autonomy: Space to make thoughtful decisions, improve systems, and ship well-engineered change.
Collegial culture: Partner with talented engineers in Auckland and London, supported by clear goals and a mission that matters.

Senior Software Engineer

Key skills