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Travel Support Agent – Swedish Language at DIB Travel | JobVerse
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Travel Support Agent – Swedish Language
DIB Travel
Remote
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Travel Support Agent – Swedish Language
Romania
Full Time
5 hours ago
No H1B
Apply Now
Key skills
Communication
Customer Success
Sales
About this role
Role Overview
Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests
Provide empathetic, professional support via phone, email, and chat
Ensure every interaction reflects our values of speed, care, and efficiency
Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues
Cover night shifts
10pm to 6am
Stay updated on airline policies, travel regulations, and system changes
Requirements
Excellent knowledge of Amadeus GDS, with at least 2 years of experience
Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds
Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation
Fluency in spoken and written Swedish and English – knowledge of Danish and/or Norwegian is a plus
Willingness to work evenings, night shifts, and weekends from home (shift-based work)
A genuine passion for customer service, with excellent communication skills and a solution-oriented mindset
Bonus points if you have experience working with Zendesk.
Benefits
Fully remote working model
Training, learning, and development opportunities – we invest in your growth.
A supportive, ambitious, and international team.
Apply Now
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