Travel Support Agent – Swedish Language

Role Overview

• Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests
• Provide empathetic, professional support via phone, email, and chat
• Ensure every interaction reflects our values of speed, care, and efficiency
• Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues
• Cover night shifts
• 10pm to 6am
• Stay updated on airline policies, travel regulations, and system changes

Requirements

• Excellent knowledge of Amadeus GDS, with at least 2 years of experience
• Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds
• Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation
• Fluency in spoken and written Swedish and English – knowledge of Danish and/or Norwegian is a plus
• Willingness to work evenings, night shifts, and weekends from home (shift-based work)
• A genuine passion for customer service, with excellent communication skills and a solution-oriented mindset
• Bonus points if you have experience working with Zendesk.

Benefits

• Fully remote working model
• Training, learning, and development opportunities – we invest in your growth.
• A supportive, ambitious, and international team.