Partner with Product Owners/Managers to drive day-to-day product discovery and delivery for internal tools.
Collaborate with stakeholders (e.g., Game teams, Operations, Finance, Risk/Compliance, Customer Support) to gather, analyse, and document requirements.
Translate business needs into user stories, use cases, process flows, and acceptance criteria that are ready for development.
Maintain and continuously improve product documentation (Confluence), including specifications and release notes.
Support process improvement: identify inefficiencies, propose solution options, and evaluate impact on teams and KPIs.
Work with engineering to clarify scope, assumptions, dependencies, and edge cases; help break down work into actionable tasks.
Help prioritize features and enhancements based on business value, risk, effort, and stakeholder impact.
Analyse product performance and adoption using data (usage metrics, operational KPIs, user feedback) and communicate insights via reports and presentations.
Support testing and release readiness: collaborate with QA to ensure test scenarios align with business requirements; validate outcomes with stakeholders.
Enable successful rollout: coordinate training sessions, user guides, and stakeholder communication when new functionality is introduced.

2–3+ years of experience in Business Analysis, Product Analysis, or a similar role.
Strong understanding of Agile ways of working (Scrum and/or Kanban) and experience working with cross-functional teams.
Excellent requirements and documentation skills (clear, structured, and testable).
Proficiency with Atlassian tools (Jira, Confluence); ability to manage backlogs and documentation effectively.
Strong analytical and problem-solving skills; comfortable working with data to validate decisions.
Strong English communication skills (written and verbal).
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Nice to have: Experience with internal tools/back-office platforms.
Familiarity with live casino operations or game development processes.

Product Business Analyst

Key skills