Support legal teams across DACH as a Legal Engineer – AI
Drive sustainable adoption by combining hands-on customer support with scalable enablement and data-driven insights
Provide first-line technical support to self-serve customers
Develop and maintain Help Center content, documentation, and other scalable support formats
Track product usage and define adoption and ROI metrics
Diagnose, identify, and troubleshoot issues, escalating situations requiring urgent attention to Engineering teams if necessary

Highly fluent (or native) German speaker
Highly fluent English speaker
3+ years of experience in a technical support or customer success role
Previous work in SaaS or AI
Strong communication skills to explain technical issues and resolutions to both engineering and non‑technical stakeholders
Previous experience creating customer-facing documentation or video tutorials
Proficiency with support tools such as Intercom or Zendesk
Comfortable working in a fast-paced, dynamic startup environment
Excellent written and verbal communication skills

Legal Engineer – AI, DACH

Key skills