oversee a multi-disciplinary team of 50+ people, including team leads and individual contributors with different areas of expertise
ensure predictable delivery and high operational efficiency of the department by managing throughput, quality, and capacity
drive performance via clear operational KPIs, continuous planning, and disciplined execution in partnership with functional stakeholders
understand individual and team motivations; coach, develop, and engage people
proactively identify what works/doesn’t; drive improvements using data and feedback loops
clarify priorities, manage expectations, and mediate conflicting requirements across functions
work closely with functional managers to build a consolidated capacity overview and enable prioritization
introduce new ways of working while navigating internal resistance constructively

Full-time presence in Kyiv
Fluent English
Degree in computer science, project management, or equivalent practical experience
Experience of working in an international company, preferably within the IT industry of Ukraine
Experience in medical/clinical domains (dental is a plus, but not required) will be beneficial
Strong people leadership with high emotional intelligence; credible in addressing team tensions/conflicts.
Proven structured execution: ability to create clarity, routines, and transparency (planning, reporting, capacity overview)
Excellent communication and stakeholder management in environments with competing priorities.
Experience working in a matrix organization (cross-border/cross-functional), ideally with HQ/functional lines outside the local site.
Comfortable leading teams with operational metrics (throughput, quality, productivity) while also governing a less-measurable clinical research team to create transparency, alignment, and progress
Structured, process-oriented, and with impeccable attention to detail
Great communication and networking skills

Department Manager – Diagnostics, TRIOS & Regulatory Affairs

Key skills