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Customer Service Representative at Mercell | JobVerse
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Customer Service Representative
Mercell
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Customer Service Representative
Sweden
Full Time
4 days ago
No H1B
Apply Now
Key skills
CRM
Communication
About this role
Role Overview
Provide first-line support via phone, email, and digital channels to customers across different markets.
Investigate platform-related issues and guide customers through solutions clearly and efficiently.
Ensure accurate case documentation and follow-up in CRM/support systems.
Escalate complex issues appropriately while maintaining ownership of customer communication.
Contribute to maintaining high customer satisfaction and service level targets (SLAs).
Identify recurring issues and proactively share feedback internally to improve product and processes.
Support onboarding and basic product guidance for new customers where relevant.
Requirements
Proven experience (ideally 2+ years) in customer service, support, helpdesk, or a similar client-facing role.
Strong communication skills with the ability to explain technical topics clearly and simply.
Structured and organized approach to successfully navigate multiple priorities simultaneously.
Problem-solving mindset and ability to stay calm under pressure.
Comfortable working with support systems, CRM tools, and digital platforms.
Fluency in English and at least one of the following languages: Swedish, Norwegian, Danish, Dutch, German, Finnish (depending on market)
Benefits
health and insurance plans (may differ per country/office)
pension plans
paid parental leave
social happenings
Apply Now
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