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Technical Support Engineer at WisdomAI | JobVerse
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Technical Support Engineer
WisdomAI
Website
LinkedIn
Technical Support Engineer
San Mateo, California, United States of America
Full Time
4 hours ago
$150,000 - $220,000 USD
Apply Now
Key skills
GraphQL
SQL
AI
Postman
Communication
About this role
Role Overview
Manage real-time customer interactions via dedicated Slack channels using Pylon.
Troubleshoot issues related to data connectivity and API integrations.
Use Pylon to track bugs and enhance customer experience.
Conduct live consultations with customers via video calls.
Collect feedback for product improvement and documentation purposes.
Requirements
SQL proficiency
API knowledge, especially in GraphQL
Familiarity with data modeling and AI tools
Experience with tools like Postman or cURL
Natural curiosity and problem-solving skills
Strong communication and empathy skills
Ability to thrive in a fast-paced environment.
Tech Stack
GraphQL
SQL
Benefits
Direct Impact: You are the face of the company to our customers and the eyes and ears for our engineers.
Growth: You will gain deep expertise in the "Modern Data Stack" and the emerging field of Enterprise AI.
Culture: Join a team of high-performers who value clear communication, technical excellence, and winning together.
Apply Now
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