Key skills
GraphQLSQLAIPostmanCommunication
About this role
Role Overview
- Manage real-time customer interactions via dedicated Slack channels using Pylon.
- Troubleshoot issues related to data connectivity and API integrations.
- Use Pylon to track bugs and enhance customer experience.
- Conduct live consultations with customers via video calls.
- Collect feedback for product improvement and documentation purposes.
Requirements
- SQL proficiency
- API knowledge, especially in GraphQL
- Familiarity with data modeling and AI tools
- Experience with tools like Postman or cURL
- Natural curiosity and problem-solving skills
- Strong communication and empathy skills
- Ability to thrive in a fast-paced environment.
Tech Stack
- GraphQL
- SQL
Benefits
- Direct Impact: You are the face of the company to our customers and the eyes and ears for our engineers.
- Growth: You will gain deep expertise in the "Modern Data Stack" and the emerging field of Enterprise AI.
- Culture: Join a team of high-performers who value clear communication, technical excellence, and winning together.