Assistant Vice President – Specialized Mortgage Operations

Role Overview

• Manage, plan, and direct fraud, legal mitigation, quality service and program management frameworks, measurements, methodologies, policies, standards, and procedures for the Real Estate Lending (REL) Strategy & Support Division
• Ensure Specialized Mortgage Servicing & Support processes and strategies align with REL business initiatives, achieve business objectives, improve the quality of service, mitigate exposure to fraud and legal concerns, and provide support to the entire division in regulatory changes, process improvements and risk liaison activities
• Direct and manage high profile security and operational risk issues to mitigate possible loss of Navy Federal assets
• Collaborate with REL business units, Compliance, Office of General Counsel, and Security to assess and support operations by developing effective strategies, tactics, and solutions
• Support senior management in developing and executing strategic and business objectives

Requirements

• Advanced knowledge of mortgage products, services, programs, policies and procedures
• Advanced knowledge of mortgage operational risk, regulatory requirements, and related policies and procedures
• Expert knowledge of related state and federal regulations and legislation, e.g. the Equal Opportunity Act, Home Mortgage Disclosure Act, SAFE Act, Fair Credit Reporting Act, Real estate Settlement Procedures Act, Truth In Lending Act, NCUA, CFPB, BSA, etc.
• Advanced knowledge of mortgage lending concepts and principles
• Advanced knowledge of mortgage lending requirements, regulations and procedures for VA and conventional loan programs
• Significant experience in the mortgage lending industry
• Advanced knowledge of Fannie Mae, Freddie Mac, and/or VA mortgage servicing guidelines
• Advanced knowledge of mortgage and equity lending industry best practices
• Extensive and progressively responsible experience in a multi-functional mortgage lending operation
• Significant experience in examining and re-engineering operations and procedures, formulating policy and implementing new strategies and procedures
• Significant experience in leading large projects/initiatives which have business risk and impact
• Significant experience in problem resolution including determining root cause, scope and scale of issues
• Significant experience working effectively with diverse internal and external contacts
• Advanced knowledge of banking/financial industry standards and practices
• Extensive experience in supervising and leading employees
• Advanced verbal and written communication skills
• Advanced skill in to influence, negotiate & persuade to reach agreeable exchange & positive outcomes
• Advanced skill in building effective relationships through rapport, trust, diplomacy and tact
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill in presenting findings, conclusions, alternatives and information clearly and concisely
• Advanced skill in analytical thinking skills including summarizing & identifying key patterns/results
• Bachelor's or advanced degree in a related field, or the equivalent combination of education, training, and experience

Benefits

• Competitive pay
• Generous benefits and perks