Build and maintain strong, trusted relationships with customers, acting as their primary point of contact.
Guide customers through the onboarding process, ensuring a seamless and positive experience.
Serve as the voice of the customer within the company, ensuring their feedback is relayed to relevant teams (for example Product).
Drive product adoption by identifying opportunities to enhance usage and maximize value.
Track and improve customer health metrics (for example Net Promoter Score, churn rate).
Maintain accurate records of customer interactions, feedback, and progress in CRM tools (for example Salesforce)
Work closely with Sales, Marketing, and Product teams to ensure alignment on customer goals and expectations.

5+ years in customer success, account management, or similar customer-facing roles in a SaaS company
You already experienced and delivered contract renewal cycles, Adoption strategy and Success programs.
You take ownership both for your company and customers stakes with a solution-oriented mindset.
You demonstrate your leadership skills to align teams and stakeholders to achieve Success goals.
Fluent in French and English

Customer Success Manager

Key skills