Monitor, operate, and maintain production systems and infrastructure for a US-based client project
Manage monitoring and observability tools (e.g. Datadog) to proactively detect and prevent issues
Ensure high uptime, performance, and operational stability of the client’s environments
Troubleshoot system, infrastructure, and network issues, including incident and outage management
Act as a technical point of contact between Magoya’s Technology team and the client’s technical team
Collaborate with engineers from both organizations to resolve escalated issues efficiently
Participate in incident response, root cause analysis, and post-mortems with internal and client stakeholders
Contribute to and maintain technical documentation, runbooks, and operational procedures
Promote best practices for system reliability, security, and performance across teams
Support continuous improvement initiatives related to infrastructure and operations

Proven experience in SysOps, DevOps, SRE, or similar infrastructure-focused roles
Strong experience with monitoring, alerting, and observability tools (Datadog or similar)
Hands-on experience managing production environments for client-facing or SaaS products
Solid understanding of cloud infrastructure and networking concepts
Strong troubleshooting skills and ability to perform under pressure
Experience working directly with external clients or distributed teams
Excellent communication skills and a collaborative mindset
Experience working in agile environments
Advanced English level (written and spoken), with ability to interact fluently with US-based teams

SysOps Engineer

Key skills