Senior Customer Success Manager
Frankfurt am Main, Hesse, Germany
Full Time
4 hours ago
No H1B
Key skills
SaaSProject ManagementRemote WorkCustomer Success
About this role
Role Overview
- Customer portfolio management: Developing and expanding a portfolio of enterprise customers
- Onboarding: Guiding customers through onboarding as a trusted point of contact
- Advisory: Maintaining regular contact with customers as a trusted advisor
- Project management: Supporting Solution Consultants and Engineers in customer projects
- Strategic customer development: Identifying and nurturing growth opportunities
- Churn prevention: Analyzing product usage data to improve product adoption
- Networking & industry presence: Representing the company at industry events
- Market & customer feedback: Providing valuable insights to the product team
Requirements
- Several years of experience as a (Senior) Customer Success Manager in a B2B SaaS environment or as a management consultant delivering customer projects
- Strong consultative skills with a focus on high-quality advisory
- Authentic and genuine manner
- Interest in customers and building long-term, trust-based partnerships
- Willingness to take ownership and responsibility
- Positive mindset
- Collaborative team player focused on achieving ambitious goals
- Strong affinity for software and IT
- Deep experience in SaaS or industrial digitalization environments
- Knowledge of typical production-related processes
Benefits
- 30 days of annual leave
- Flexible working hours (including remote work/home office)
- Training and development budget
- Company-wide events
- Virtual Stock Option Program (VSOP)