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Support Engineer at Instaleap | JobVerse
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Support Engineer
Instaleap
Website
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Support Engineer
São Paulo, São Paulo, Brazil
Full Time
2 hours ago
No H1B
Apply Now
Key skills
SQL
Agile
About this role
Role Overview
Resolve technical questions related to the operation of the services offered
Collaborate with and support fellow Support team members in resolving incidents
Ensure compliance with SLAs for case resolution
Identify priority levels for Support cases
Propose and lead improvements to Support processes
Requirements
2+ years in Support-related roles
Demonstrated interest in technical fields and development/automation
Ability to influence and build effective working relationships
Experience working in agile environments
Intermediate SQL skills
Portuguese as primary language; advanced English and intermediate Spanish required
Tech Stack
SQL
Benefits
25 days PTO
Hybrid work: collaborate with the team on-site and remotely
Flexible hours: we trust your work and judgment
Workstation allowance for BYOD (Bring Your Own Device)
Apply Now
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