Serve as the primary point of contact for users, providing friendly and timely support across email, chat, and social channels
You will help lead and oversee our growing customer support team.
Onboard new users and guide them through the platform's features
Troubleshoot issues and escalate technical problems when necessary
Gather user feedback and share insights with the product team to drive improvements
Build relationships with our community and help foster engagement
Contribute to help documentation, FAQs, and other support resources
Identify opportunities to improve the customer experience and take initiative to implement solutions
Identify customer pain points or issues and quickly relay them to the team

Previous experience in customer support, customer success, or community management
Familiarity with sports betting, fantasy sports, or prediction platforms
Experience with support tools such as Zendesk, Intercom, or similar platforms

Customer Success Associate

Key skills