Global Accounts Ops Specialist

Role Overview

• Partner with the Global Accounts Leader to define, document, and continuously improve standard processes for global account management.
• Roll out new processes globally, including preparing communication materials, training content, and documentation.
• Monitor adherence to established processes, identify gaps, and recommend corrective actions.
• Support the creation and execution of governance cadences (QBRs, MBRs, account reviews, global account councils, etc.).
• Develop, update, and maintain tools to support the Global Accounts community in opportunity management, forecasting, and account planning.
• Work closely with Sales Operations, IT, and other stakeholders to ensure CRM and related systems effectively support global account requirements.
• Create and maintain standardized reporting for global accounts, including pipeline, revenue performance, coverage, and strategic initiatives.
• Drive data quality and consistency across systems, ensuring accurate and timely information for management decision-making.
• Coordinate the annual and ongoing global account planning process, ensuring alignment with business priorities and timelines.
• Support account teams in developing, updating, and maintaining comprehensive global account plans.
• Build, maintain, and track a centralized schedule and record of all key customer meetings and interactions at the global level.
• Serve as a central coordination point between the Global Accounts Leader, regional sales teams, product lines, marketing, commercial operations, and other functions involved in global accounts.

Requirements

• Bachelor’s degree in Business, Marketing, Engineering, Finance.
• 5+ years of experience in sales support, sales operations, key account management support, or similar commercial roles in a B2B environment.
• Experience working with CRM systems (e.g., Salesforce, Dynamics, or similar) and sales reporting tools.
• Strong proficiency in Microsoft Office (Excel, PowerPoint, Word); experience with data analysis and reporting (e.g., Excel dashboards, BI tools) is a plus.
• Demonstrated experience supporting senior commercial leaders or cross-regional teams.
• Professional proficiency in English (written and spoken); additional languages are an advantage, depending on region.

Benefits

• Relocation Assistance Provided: No