Lead Institutional Onboarding. Ensure complex investment teams are successfully integrated into the platform.
Drive Strategic Adoption. Help partners leverage data and automation.
Own Retention & Expansion. Monitor account health and identify upsell opportunities.
Be the Voice of the Customer. Synthesize feedback from investors for Product and Engineering teams.
Build the CS Playbook. Design workflows and success metrics for the department as we scale.

3–5 years in Customer Success or Account Management.
Ideally within B2B SaaS, FinTech, or a consultative professional services environment.
Analytical Fluency. Comfortable with data, investment metrics, and reporting.
Proven ability to manage senior stakeholders (VPs of Real Estate, Fund Managers).
Self-Sufficiency. Thrive in a fast-paced, 'build-as-you-go' environment.
Bilingual Excellence. Native French and fluent English are mandatory.

Real ownership. Direct responsibility for the success and retention of major institutional accounts.
Direct founder access. Collaborate with leadership to refine the platform’s value proposition.
High learning curve. Master the intersection of PropTech, asset management, and institutional capital.
Clear growth path. Opportunity to lead the CS or Account Management team as the London office grows.
Competitive compensation. Competitive base salary + performance-related bonuses.

Customer Success Manager – PropTech, Investment SaaS

Key skills