Ensure the smooth execution of studio operations, including but not limited to front-of-house (FoH) duties.
Maintain studio cleanliness and readiness, overseeing laundry, towels, and hygiene standards.
Handle bookings, cancellations, and client intake.
Support trainers in driving sales and rebooking efforts, maximising revenue opportunities.
Address customer concerns professionally, resolving issues both in-person and over the phone.
Deliver expert facial workouts aligned with FACEGYM protocols to drive customer satisfaction.
Build strong client relationships to increase retention and rebooking rates.
Educate customers on skincare, products, and treatments, leveraging upsell opportunities
Operate efficiently within the Zenoti booking system to manage appointments and client records.

NVQ Level 3 Beauty Therapy qualification or equivalent.
Must be flexible and available to work on weekends.
Previous experience in beauty therapy, spa, or retail.
Exceptional customer service skills, with the ability to stay calm under pressure and deliver a luxury experience.
Confident communicator with experience in an online booking system (Zenoti experience is a plus).
A team player with strong interpersonal skills and the ability to inspire and support colleagues.
Flexible availability, including weekdays, weekends, and evenings.
Comfortable working across all six London locations as required at short notice.

Generous commission on retail sales.
Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.
Product Perks: Get 50% off FACEGYM products to help you look and feel your best.
Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.

Studio Support Trainer – Beauty Therapist

Key skills