Impact Manager, New Sales

Role Overview

• Order Value – Achieve the targets for new order value.
• Customer Account Management
• Manage allocated accounts in a customer centric manner.
• Best Practices
• Share customer best practices in RQI program adoption between customers.
• Consultative Methodology – Use a consultative approach to achieve financial goals.
• Implementation – Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission.
• Relationships – Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the hospital system.
• Customer Health – Ensure the overall health of customers.
• RQI Portfolio – Represent with high competence the complete RQI Portfolio in designated accounts.
• Renewals & Expansions
• Ensure that targets for expansions/renewals in designated accounts are met and ensure retention of learners/subscriptions.
• Program & Mission – Act as ambassador for the “why” and “how” behind the RQIP mission of saving more lives.
• Customer Success
• Ensuring that customers in designated accounts maximize the opportunities for helping save lives in using RQIP portfolio.
• Customer Champions – Build a network of champion customers for peer to peer referral resources.
• Implementations – Undertaking successful implementations at customer sites and super users.
• ABM Engagement
• Conduct research and align with marketing peers on deployment of strategic marketing initiatives.
• Program Adoption (Expansions) & Renewals
• Ensuring customers maximize the adoption of the RQI Portfolio in the designated accounts and ensure assigned accounts renew their agreement.
• Sales Goals
• Achieving subscriber, subscription, and account revenue goals.
• Sales management
• Demonstrating effective and efficient sales management skills to ensure effective leadership in assigned customer accounts.
• Key Strategic Relationships – Strategically build key relationships and foster trust with the senior management of hospitals and relevant program administration contacts.
• Program Introductions – Supporting the introduction of new Programs and features to the Program Portfolio.
• Return on Investment
• Assisting designated accounts in understanding and reporting the value and cost savings of their RQI program.

Requirements

• Bachelor’s Degree in Business, Life Sciences, or related field.
• Combination of education/experience will also be considered for qualified applicants without degree who meet the other requirements.
• Minimum of 5 years involving one or combination of the following positions: field-based sales, account management, and/or relationship management with consistent achievement of business goals.
• Experience delivering education/training within a clinical environment a plus.
• Travel as needed to effectively manage customer accounts and meet with customers, with the possibility for overnight travel when necessary.
• Expectation is 3-4 high quality in person meetings per week with travel percentage varying based on territory or region.
• Ability to lift and carry 70 pounds on a regular basis.
• Valid Driver’s License.

Benefits

• Generous PTO & Holidays
• Remote Work Environment (some positions require travel)
• Comprehensive Medical, Dental and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Employee Assistance Program
• Tuition Reimbursement
• Professional Development Opportunities
• Student Loan Repayment Assistance
• Eligibility for Annual Bonus
• Wellness Reimbursement Program
• Pet Insurance