Own a portfolio of global enterprise customers and take full accountability for their success, growth, and long-term partnership with Hoxhunt
Lead the full post-onboarding lifecycle including adoption, value realization, renewal execution, and customer expansion
Act as a trusted advisor to security leaders, guiding them in building and evolving human risk programs
Lead high-impact engagements such as QBRs, strategic reviews, and executive discussions
Build and drive long-term success plans tied to measurable business and security outcomes
Navigate complex, multi-stakeholder environments across regions and organizational layers
Identify risks early and proactively drive mitigation plans
Proactively identify and drive expansion opportunities together with Account Managers
Partner cross-functionally with Product, Implementation, and Security teams to deliver high-quality outcomes for your customers

5+ years of experience in Customer Success, consulting, or cybersecurity-focused advisory roles in B2B environments
Proven success working with complex enterprise customers and multi-stakeholder organizations
Strong executive presence with the ability to engage, influence, and challenge senior stakeholders
A consultative mindset and the ability to connect customer initiatives to measurable business outcomes
Experience operating in high-touch enterprise environments where success depends on navigating complexity
Demonstrated success in driving renewals, expansion, or long-term customer growth
Excellent organizational skills and the ability to manage multiple complex accounts simultaneously
Comfort with data, insights, and reporting to drive clear actions and improvements
High autonomy, strong ownership, and confidence using modern tools in your daily work
Fluent written and spoken English is a must-have. German and or French are big advantages. Spanish, Dutch and other languages are considered a plus.

Enterprise Customer Success Manager

Key skills