Java Application Support Engineer

Role Overview

• Design, develop, and maintain scalable application features while owning end-to-end delivery from requirements through deployment.
• Participate in architecture reviews, design discussions, and code reviews to ensure high-quality, maintainable solutions.
• Develop and maintain applications using Java and modern frameworks in cloud-based environments.
• Troubleshoot, research, and resolve complex defects and inconsistencies across development and production environments.
• Provide 24/7 on-call production support on a rotating schedule to ensure system reliability and rapid service restoration.
• Respond to system monitoring alerts, escalations, and outages while driving quick resolution and service recovery.
• Analyze incidents and performance statistics to develop system availability and reliability improvement plans.
• Lead and coordinate teams during system or application outages and provide incident management support.
• Perform root cause analysis and implement preventative fixes at the code level to reduce recurring issues.
• Monitor system health and performance across applications and infrastructure.
• Collaborate with architects, peers, and vendors to design technical solutions for complex application issues.
• Guide and mentor junior developers and production support team members.
• Maintain and optimize server environments and system performance.
• Develop and maintain runbooks, deployment guides, and operational documentation.
• Participate in the full software development lifecycle including design reviews, code reviews, unit testing, and CI/CD pipeline management.
• Work closely with QA, DevOps, and product teams to ensure new releases meet production reliability standards.
• Act as a Subject Matter Expert (SME) for designated systems and applications.
• Communicate service disruptions to leadership and support damage control measures during outages.
• Deliver excellent support service to internal stakeholders and production support clients.
• Attend project meetings and contribute to project planning and operational readiness activities.
• Identify opportunities for operational and process improvements and drive implementation.

Requirements

• Bachelor’s degree in Computer Science or a related field.
• 5+ years of experience working with cloud technologies such as Docker, Kubernetes, AWS, or Oracle Cloud.
• 3+ years of experience with Java development.
• Experience performing in-depth code reviews and improving code quality.
• Experience mentoring or guiding junior developers or support engineers.
• Hands-on experience with Spring Boot 3.
• 5+ years of experience working with Linux operating systems.
• 3+ years of experience with relational databases such as Oracle or MySQL.
• 3+ years of experience monitoring and optimizing Linux OS and system hardware.
• 5+ years of experience with scripting languages such as Shell, Perl, Python, or Ruby.

Tech Stack

• AWS
• Cloud
• Docker
• Java
• Kubernetes
• Linux
• MySQL
• Oracle
• Perl
• Python
• Ruby
• Spring
• Spring Boot
• SpringBoot

Benefits

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.