About this role

Joining a chat pilot team, addressing business-related queries, and eventually assisting with technical questions as the chat service grows.
Collaborating with Sales, Services, Engineering, and Support teams to enhance investigations across Akamai's Distributed Network for improved performance and delivery.
Resolving problems while collaborating with teams to reduce piracy and infringement on Akamai-hosted content.
Managing customer support of special high-profile events, such as the Olympics, world cup and other global events.

Possess 6 months to 2yrs of relevant experience and education in computer science, engineering, or related fields.
Have experience providing technical solutions & support to B2B customers.
Demonstrate understanding of fundamental computing concepts: Linux, Virtualization and Cloud Computing technologies like Containers, Kubernetes, VPCs, Storage
Be well versed in how the internet works, it's underlying protocols with understanding of DNS, HTTP/S, TCP.
Be able to prioritize workload and communicate technical issues to stakeholders of varying technical ability

Associate Cloud Support Engineer – Dayshift

Key skills