Ensure the reliability of services and support seamless day-to-day operations across teams
Act as the first point of response for incidents and requests related to the global IIoT platform
Maintain connectivity with Azure IIoT Hub
Manage communications with edge gateways deployed at customer sites
Monitor platform health and provide first-line incident response during business hours
Triaging incidents, gathering technical details, and escalating to higher support levels when needed
Performing basic service troubleshooting (status checks, restarts, log collection)
Supporting Azure-connected services through basic availability and connectivity checks
Troubleshooting networking issues such as DNS, reachability, HTTPS/ports, and VPN connectivity
Handling certificate lifecycle tasks including tracking expirations, renewals, and validation
Providing basic Windows laptop support for internal users
Maintaining clear documentation and improving operational processes and monitoring where possible

Basic understanding of networking fundamentals (DNS, IP, ports, and routing basics)
Hands-on Linux operational skills (SSH, log inspection, service status/restarts, basic file permissions)
An understanding of HTTPS/TLS certificates and ability to follow renewal and validation procedures
Experience monitoring systems via dashboards and alerts, with the ability to perform first-response incident handling
The ability to triage incidents, collect logs/diagnostics, and escalate issues with clear documentation
Basic troubleshooting skills for connectivity issues (DNS resolution, ports/HTTPS, VPN/client connectivity)
The comfort working with procedures, runbooks, and escalation paths
Good written communication skills and discipline in documenting work
The ability to manage day-to-day operations during business hours and are open to supporting extended hours as the platform grows

IIoT Platform Operations Engineer

Key skills