Business Lending Consultant

Role Overview

• Respond to incoming calls from Business Lending customers
• Complete follow-up tasks that require Outbound calls to Business Lending customers
• Deliver exceptional customer experiences
• Work within a quality driven and compliant environment
• Manage complaints within required timeframes, policy and procedures
• Collaborate across channels to meet customer needs

Requirements

• Previous Banking customer service/sales experience (not mandatory)
• Experience within a contact centre environment or an operational/support role preferred
• High level computer literacy and navigation skills
• Experience in delivering high quality customer experience within required timeframes
• Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures
• Good problem solving and negotiation skills
• Effective interpersonal and communication skills (written & verbal)
• Demonstrated ability to work as a supportive team member
• Committed to self-development and opportunities to increase capability in role
• Computer literacy and navigation skills
• Demonstrated ability to work within a compliance environment

Benefits

• A range of benefits and support resources for a healthy work-life balance