Own the Jira Service Management queue. You’ll triage, troubleshoot, and resolve hardware and software requests with a focus on high 'First Response' quality and employee satisfaction.
Act as the primary administrator for Okta and Google Workspace, managing the secure lifecycle of user identities, groups, and permissions.
Lead the end-to-end onboarding/offboarding process. You’ll ensure new hires have a 'Day 1' ready experience and handle secure offboarding to protect company data.
Manage our Apple-centric fleet using Jamf Pro. You’ll ensure devices are patched, secure, and compliant while maintaining an impeccable hardware asset database.
Maintain office connectivity (UniFi) and provide expert-level macOS troubleshooting for both remote and hybrid staff.
Translate complex technical workflows into clear, accessible 'How-To' documentation within Confluence for both the IT team and end-users.

3+ years in a dedicated IT Support or Systems Admin role, preferably in a fast-paced or high-growth environment
Deep technical knowledge of macOS and the Apple ecosystem
Hands-on administration experience with Okta, Google Workspace, and the Atlassian Suite (Jira/Confluence)
Practical experience using Jamf Pro and Apple Business Manager for zero-touch deployment
A solid understanding of networking fundamentals (TCP/IP, DNS, VPNs) and experience with UniFi or similar enterprise Wi-Fi solutions
Fluency in English, able to speak French or German is a plus

A neat integration to start well
Lots of possibilities for development
Collaboration with multidisciplinary and international teams
International projects to perfect your background!
An attractive salary
An access to our E-Learning platform 📚 : for the development of languages and other skills

IT Support Specialist

Key skills